Last updated: August 2026
We'd rather a project not start than start on the wrong footing, so we try to be clear about scope and pricing upfront. That said, plans change — here's how refunds and cancellations work if they do.
If you cancel before we've started any design or development work on your project, the advance payment is refunded in full, minus any payment gateway charges already incurred.
Once design or development work has begun, the advance payment covers the time and work already completed and is non-refundable. If you cancel partway through a project, we'll deliver whatever work has been completed up to that point (such as design files or draft pages) at our discretion.
Once a page has been delivered, approved, and launched, the project is considered complete and is not eligible for a refund. If something delivered doesn't match what was agreed in your confirmed quote, tell us — we'll fix it at no extra cost.
Amounts paid to third parties — domain registrars, hosting providers, or payment gateways — are outside our control and are governed by those providers' own refund policies.
Care plans are billed monthly and can be cancelled at any time before the next billing date. We don't offer partial refunds for a month already in progress.
Reach out through our Contact page with your project details. We aim to respond within 2 business days and process any eligible refund within 7 business days after that.